personal info Karunjit Kumar Dhir is an entrepreneur, enterprise transformation leader, and growth strategist, currently serving as Executive Vice President at AIONOS, where he leads the enterprise AI and growth agenda with a focus on Asia-Pacific region....

personal info A familiar face to the APAC CX scene, Malcolm Koh has spent 30 years at the intersection of people, technology, and experience: helping some of the world’s largest organisations transform how they serve their customers. With a career...

personal info Fua has over 20+ years in the IT industry, including prior leadership roles in SAP, Oracle and Microsoft. Prior to joining Neocrm, Fua has not only helped many enterprise customers across Greater China and Asia Pacific embark on their digital...

personal info Jason Jonathan Omar (Emcee Jason) is a professional Master of Ceremonies with over a decade of experience hosting corporate, government, and international events across Malaysia. He has hosted thousands of events and served hundreds of...

personal info Dave Giblin is the Head of Customer Success at Zendesk. He has more than 20 years of experience in business strategy, change management, and customer experience, and has led teams across the UK, Australia, and Singapore. Dave has partnered...

personal info Eythan Goh is an Enterprise CX advisor at Zendesk, partnering with enterprise organizations across Malaysia, Thailand, Singapore, and the wider Southeast Asia region to modernize customer and employee service with AI-powered omnichannel and...

personal info Rosaline Oh is the Vice President of Business Transformation at Activeo Singapore, specialising in customer experience, contact centre transformation, and digital service strategy. With over 20 years of experience, she leads complex CX...

personal info Kok Chiann (KC) is Chief Product & Technology Officer at Setel, where he has scaled the platform to millions of users, driven double-digit growth, delivered national rollouts such as BUDI95, and established Setel as a trusted FinTech...