Grace Vita is a senior executive specializing in customer experience, service excellence, and business transformation across healthcare and financial services. Most recently, she served as Chief Experience Officer & Director of Customer Care at Mandaya Hospital Group, where she led enterprise-wide initiatives to strengthen patient experience, service culture, customer loyalty, and operational performance.
Prior to Mandaya, Grace held leadership roles at PermataBank, Bank Mega, Panin Bank, and OCBC NISP, driving large-scale transformation initiatives spanning customer strategy, service excellence, customer care, and operational effectiveness. Her experience centers on aligning people, processes, and customer-centric strategies to create sustainable business value and accelerate organizational growth.