personal info Dave Giblin is the Head of Customer Success at Zendesk. He has more than 20 years of experience in business strategy, change management, and customer experience, and has led teams across the UK, Australia, and Singapore. Dave has partnered...

personal info Eythan Goh is an Enterprise CX advisor at Zendesk, partnering with enterprise organizations across Malaysia, Thailand, Singapore, and the wider Southeast Asia region to modernize customer and employee service with AI-powered omnichannel and...

personal info Rosaline Oh is the Vice President of Business Transformation at Activeo Singapore, specialising in customer experience, contact centre transformation, and digital service strategy. With over 20 years of experience, she leads complex CX...

personal info Kok Chiann (KC) is Chief Product & Technology Officer at Setel, where he has scaled the platform to millions of users, driven double-digit growth, delivered national rollouts such as BUDI95, and established Setel as a trusted FinTech...

personal info Damien Cummings is one of Asia’s most recognised voices on AI and digital transformation. As Chief of Digital Strategy & Leadership at NUS-ISS, he advises Fortune 500 companies and Singapore government agencies on navigating...

personal info Sandra Samuel is a Customer Experience leader with over 18 years of experience, including 14 years in leadership roles across Malaysia and Singapore. She currently leads Customer Service operations at Ninja Van, where she has been...

personal info Danu Prasetyo serves as Head of Loyalty and CRM at PT Erajaya Swasembada Tbk, where he oversees strategic planning and implementation for customer loyalty initiatives, CRM, and data-driven engagement throughout the company’s retail network.He...

personal info Alexander Zulkarnain is the Chief Marketing Officer of Taman Safari Indonesia Group, where he leads integrated marketing, digital transformation, and commercial growth across one of Indonesia’s largest conservation-based tourism ecosystems....

personal info Edy is an accomplished technology leader with over 30 years of experience spanning the retail and pharmaceutical industries. He currently serves as IT Director at PT. Trans Retail Indonesia, part of the CT Corp Group, where he leads...