Summit

Asia

Jakarta, Indonesia

5th Edition

Conversational AI

Customer Experience

Tickets

Sponsorship

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About
The Event

✓ Customer Experience
✓ Generative AI

✓ Conversational Technologies
✓ Large Language Model

Day

Hour

Minute

Second

Welcome to the most anticipated event of the year, where the worlds of technology and customer experience converge – the Conversational AI & Customer Experience Summit! Set against the vibrant backdrop of Jakarta, Indonesia, our event promises to be a dynamic and enlightening gathering for professionals, innovators, and thought leaders from across the globe.

In an era where customer expectations are evolving rapidly, and businesses strive to stay ahead of the curve, conversational AI has emerged as a transformative force. Our summit is designed to explore the incredible potential of this technology in reshaping the customer experience landscape.

Join us as we embark on a journey into the future of customer engagement, where artificial intelligence and natural language processing are unlocking new dimensions of customer interaction. Discover the latest trends, breakthroughs, and best practices that are driving the evolution of customer service, sales, and marketing.

Over the course of our event, you'll have the opportunity to engage with leading experts, gain valuable insights, and network with peers who are at the forefront of this exciting revolution. Whether you're a seasoned industry veteran or just starting to explore the world of conversational AI, this summit offers something for everyone.

Save the date, and get ready to join us in Jakarta for an event that promises to be both informative and inspiring. Welcome to the Conversational AI & Customer Experience Summit!.

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Key Discussions

Emerging Trends in Conversational AI

Explore the latest developments and emerging trends in Conversational AI technology, including advancements in natural language processing, machine learning, and chatbot capabilities. Learn how these trends are reshaping customer interactions and driving innovation in various industries.

Enhancing Customer Experience with Conversational AI

Regulatory and Ethical Considerations

Examine the regulatory landscape surrounding Conversational AI and customer data privacy. Learn compliance with data protection laws, ethical considerations in AI development, and the importance of responsible AI deployment to maintain trust with customers.

Conversational AI Strategies for Multichannel Engagement

Explore how organizations can leverage Conversational AI across various customer touch points, including websites, mobile apps, social media, and messaging platforms. Learn about strategies for seamless multichannel integration to provide consistent and effective customer experiences.

Personalization and Customer Insights

Dive into the power of data-driven personalization using Conversational AI. Learn how organizations can harness customer data and insights to deliver highly personalized interactions, recommendations, and solutions that cater to individual needs and preferences.

Scaling Customer Support with AI

Measuring ROI and Success Metrics

Delve into the metrics and KPIs (Key Performance Indicators) organizations should track to measure the ROI (Return on Investment) of their Conversational AI implementations. Learn how to quantify the impact of Conversational AI on customer satisfaction, operational efficiency, and overall business outcomes.

Human-AI Collaboration

Examine the evolving role of humans in customer support alongside AI-driven solutions. Learn how organizations are achieving a balance between human and AI interactions to deliver seamless customer service and build trust.

Scaling Conversational AI for Enterprise

Explore strategies and best practices for implementing Conversational AI solutions at an enterprise level. Learn about the challenges and solutions related to scaling AI-driven customer support, sales, and marketing initiatives across large organizations, and how to ensure consistency and efficiency.

Cross-Industry Applications

Examine how Conversational AI transcends industry boundaries and can be applied across various sectors. Hear success stories and innovative use cases of Conversational AI in industries such as finance, healthcare, retail, travel, and more. Explore the potential for cross-industry collaboration and knowledge sharing to drive advancements in customer experiences.

Future Innovations and Challenges

Anticipate the future of Conversational AI and customer engagement. Explore upcoming technologies, potential challenges, and opportunities on the horizon. Learn how businesses can stay agile and adapt to the evolving landscape of Conversational AI to meet customer expectations.

Jakarta, Indonesia

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Why
should you attend?

WHY WE ARE
BEST CHOICE?

Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest.

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slots, marketing campaigns, and many more.

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills.