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About
The Event

Chatbots
Voice Tech

Virtual Assistant
Conversational Design

Day
Hour
Minute
Second

Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.

Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

Key Discussions

Find out

Why
should you attend?

WHY WE ARE
BEST CHOICE?

Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest. 

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slots, marketing campaigns, and many more. 

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills. 

Find out

Who
Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

  • Digital Transformation & Strategy
  • Marketing 
  • Technology
  • Innovation
  • Brand Management
  • Product 
  • Customer Experience
  • Customer Success
  • Designer and Researcher
  • Solutions Delivery
  • ICT Architecture & Engineering
  • Speech Applications Research
  • Enterprise CRM Architect
  • Audio Signal Processing
  • Customer Service
  • Client Services
  • Operations
  • Call Center 
  •  Sales 
  • General Manager
  • Artificial Intelligence
  • Data Scientists

Topics To Be Covered

Conversational User Interface
Voice Technology
Conversational Design
Sentiment analysis
Intent Analysis
Text to Speech
Speech to Text
Virtual Agents
Chatbots
Customer Service Automation
Regulation
Conversational IVR
Fraud Detection
Digital Healthcare
Customer Experience
Virtual Assistants
Ethics
Automatic Speech Recognition
Conversational Commerce
Call Centre Automation
Dialogue Management
Digital Humans
Robo Advisors
Contact Center Automation
Natural Language Process
Conversational Banking
Personalized Finance Management

Speakers

Michael McTear

EMERITUS PROFESSOR

Ulster University

Sean Lam

Associate Professor

Duke-NUS Medical School

Saurabh Mangal

AI & ML Specialist

Google

Muni vinay kamisetty

Senior Vice President

Lazada

Philip Joseph

SVP Customer Experience

Indosat Ooredoo Hutchinson

Dipu KV

Senior President

Bajaj Allianz General Insurance

Hendy Gunawan

Head, Data Governance

Maybank

Dinkar Ayilavarapu

VP, Head of Strategy

Flipkart

Locations

VENUE

Kuala Lumpur, Malaysia

Hilton Petaling Jaya

Get to the venue

TRAIN

Soon

BUS / METRO

Soon

WALLK

Soon

Event Location
Untitled design (75)
HOTEL

Hilton Petaling Jaya

A relaxing resort-style stay close to Kuala Lumpur

Gallery

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