18th & 19th July 2024, Indonesia

Conversational AI & Customer Experience Summit (1)
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About
The Event

Customer Experience
Generative AI

Conversational Technologies
Large Language Model

Day
Hour
Minute
Second

Welcome to the most anticipated event of the year, where the worlds of technology and customer experience converge - the Conversational AI & Customer Experience Summit! Set against the vibrant backdrop of Jakarta, Indonesia, our event promises to be a dynamic and enlightening gathering for professionals, innovators, and thought leaders from across the globe.

In an era where customer expectations are evolving rapidly, and businesses strive to stay ahead of the curve, conversational AI has emerged as a transformative force. Our summit is designed to explore the incredible potential of this technology in reshaping the customer experience landscape.

Join us as we embark on a journey into the future of customer engagement, where artificial intelligence and natural language processing are unlocking new dimensions of customer interaction. Discover the latest trends, breakthroughs, and best practices that are driving the evolution of customer service, sales, and marketing.

Over the course of our event, you'll have the opportunity to engage with leading experts, gain valuable insights, and network with peers who are at the forefront of this exciting revolution. Whether you're a seasoned industry veteran or just starting to explore the world of conversational AI, this summit offers something for everyone.

Save the date, and get ready to join us in Jakarta for an event that promises to be both informative and inspiring. Welcome to the Conversational AI & Customer Experience Summit!.

Topics

Find out

Why
should you attend?

WHY WE ARE
BEST CHOICE?

Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest. 

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slots, marketing campaigns, and many more. 

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills. 

Find out

Who
Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

    • Digital Transformation & Strategy
    • Marketing 
    • Technology
    • Innovation
    • Brand Management
    • Product 
    • Customer Experience
    • Customer Success
    • Designer and Researcher
    • Solutions Delivery
    • ICT Architecture & Engineering

 

    • Speech Applications Research
    • Enterprise CRM Architect
    • Audio Signal Processing
    • Customer Service
    • Client Services
    • Operations
    • Call Center 
    •  Sales 
    • General Manager
    • Artificial Intelligence
    • Data Scientists

Topics To Be Covered

Conversational User Interface
Voice Technology
Conversational Design
Sentiment analysis
Intent Analysis
Text to Speech
Speech to Text
Virtual Agents
Chatbots
Customer Service Automation
Regulation
Conversational IVR
Fraud Detection
Digital Healthcare
Customer Experience
Virtual Assistants
Ethics
Automatic Speech Recognition
Conversational Commerce
Call Centre Automation
Dialogue Management
Digital Humans
Robo Advisors
Contact Center Automation
Natural Language Process
Conversational Banking
Personalized Finance Management

Speakers

Smiley Kuntjoro

Chief Product Officer

Shipper

Charles Budiman

Chief Digital Officer

Maybank Indonesia

Dr. KASPAR SITUMORANG

Executive Vice President

PT Bank Rakyat Indonesia

Vykintas Mineikis

Regional Senior Operations Director

ZALORA Group

Yew Choong Chew

Chief Data Officer

AmBank Group

Edwin Simjaya

Head of AI & Software Center

Kalbe Digital Lab

Manish Kumar

Director of Engineering

MetLife

Deepak Gupta

VICE PRESIDENT

CARS24

Mira Koeshandajani

VP Business Strategy

PT Smartfren Telecom Tbk

Hendro Lim

VP of Operations

Flip

Sponsors

Co-presenting partner

Silver Sponsor

Silver Sponsor

Locations

VENUE

JS Luwansa

Jakarta, Indonesia

Get to the venue

TRAIN

Stasiun Gondangdia Station

BUS / METRO

Senayan Subway station

WALLK

Plaza Festival 290 m

Event Location
Event Location
HOTEL

JS Luwansa

Jl. H. R. Rasuna Said No.22 Kav. C, RT.2/RW.5, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940, Indonesia