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Three international editions across Kuala Lumpur, Jakarta and Singapore — where the leaders, builders and vendors defining the region's AI-first customer experience meet, demo and do business. Live case studies, not buzzwords.
Each edition is built around its market — same rigour, different room. Delegate and company figures below are the verified turnout from the 2026 editions.
A sharper focus on Agentic AI and intelligent automation — LLMs and personalisation, conversational BI, and voice technology that moves the needle at scale.
Scaling from pilots to enterprise-wide transformation: ML for predictive analytics, virtual assistants in operations, and the “AI in Action” showcase floor.
Generative AI for automation and creativity, the rise of Agentic AI, and the future of human–AI collaboration — with live voice, chatbot and prompt-engineering demos.
Every figure is taken directly from the three 2026 delegate lists and post-event surveys across Malaysia, Singapore and Indonesia.
Seniority and function derived from every delegate's job title across the three 2026 lists.
12 industries in the same room in 2026 — comparing notes on the same conversational-AI problems from very different angles.
A selection from the 2026 keynote stage — the kind of operator-led sessions returning in 2027.
How delegates rated the 2026 experience in the post-event survey.
Really well organised — good topics, presenters, emcee and food. Well done.
So many real use-case presentations — exactly what I wanted.
Great to see how different industries approach AI — their wins and challenges.
Three editions in 2027. 812 leaders and 520 companies came last year — early-bird allocations are limited per city.
Delegate, company, seniority and function figures are counted from the three 2026 CACES final delegate lists (Kuala Lumpur, Singapore, Jakarta). Sentiment figures are based on the post-event surveys. Speaker and session details are drawn from the published 2026 agendas. 2027 dates and venues are indicative and subject to confirmation.
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