Agalliso Mario Raintung is a passionate customer experience leader currently serving as Head of Customer Experience at FWD Insurance Indonesia, where he is focused on redefining customer experience through an insights-to-action culture, strengthening customer engagement, and enhancing both customer and employee experiences. He plays a key role in supporting FWD Insurance’s mission of changing the way people feel about insurance.

With experience spanning the insurance and banking sectors, Agalliso has built expertise in customer experience, business improvement, and transformation. He is particularly interested in innovation and the role of emerging technologies such as AI in extending human empathy and capabilities to deliver exceptional customer and operational experiences. He believes that the combination of human-centered thinking, AI, and technology can create significant and sustainable business impact.