Raghav Kumaria is a seasoned transformation leader and recognized subject-matter expert in customer experience, Agentic AI, and large-scale digital modernization. As Senior Vice President at AIONOS, he leads the Technology and CX Transformation portfolio, helping global enterprises design and deliver AI-led, autonomous, and personalized customer experiences. His work focuses on reimagining end-to-end customer journeys, modernizing complex operations, and unlocking measurable business value through agentic AI, intelligent automation, and cloud-first platforms.

With over 24 years of experience across IT services, business process services, and managed services, Raghav has led high-impact transformation programs for enterprises across North America, Europe, the Middle East, Africa, and Asia-Pacific. His career includes leadership roles at large global IT enterprises, where he spearheaded Automation Centers of Excellence, enterprise-scale conversational and agentic AI deployments, and outcome-driven digital transformation initiatives- shifting organizations from reactive service models to proactive, AI-orchestrated experiences.

Known for his thoughtful yet decisive leadership style, Raghav brings strong execution rigor and deep domain expertise to every engagement. He excels at translating CX and AI strategy into structured, executable roadmaps, aligning agentic platforms and experience architectures with business priorities, and ensuring transformation investments deliver sustained gains in customer satisfaction, operational efficiency, and enterprise value. His work consistently bridges strategy and delivery- turning AI-led CX ambition into scalable, real-world impact.