Deepak Chandran leads Solution Engineering for APAC at NiCE. He brings over 20 years of global experience in consulting, implementing, and selling enterprise technology solutions, having worked with IBM, Capgemini, and BMC Software.

He offers a unique perspective shaped by leading large-scale contact center operations and delivering critical IT solutions—bridging customer experience with core enterprise systems. His work spans platforms like BMC Helix, ServiceNow, Dynatrace, and Elastic, and more recently, building and scaling Agentic AI solutions that transform traditional ITSM into intelligent, autonomous ecosystems across IT, HR, Finance, and Customer Service.