personal info Karin Zulkarnaen is the Chief Customer & Marketing Officer of Prudential Indonesia. She was appointed as Director of the Company on 16 February 2023.Before her current role, she held several key leadership positions, including Chief...

personal info Nachiket is a customer-experience and go-to-market leader with 20+ years driving global growth across SaaS and AI — the last decade at the front line of the conversational-AI and CX revolution. He has built and scaled GTM and partnership...

personal info A seasoned & proven leader with diverse experience from both banking & finance and telecommunication industries to generate additional revenue and profit by leveraging advanced analytics, digitalisation, and personalised...

personal info Putri Esthi Palupi is a Customer & Patient Experience leader with over a decade of experience in healthcare and hospitality industries, specializing in customer engagement, service transformation, and experience excellence. She currently...

personal info Agalliso Mario Raintung is a passionate customer experience leader currently serving as Head of Customer Experience at FWD Insurance Indonesia, where he is focused on redefining customer experience through an insights-to-action culture,...

personal info Ajay Pimpalshende is an Executive Leader in Corporate Transformation and AI/ML Innovation and Director of Product & Program Management at JLL Technology. Named JLL Employee of the Year in 2023, he drives enterprise-wide digital innovation...

personal info Deepak Chandran leads Solution Engineering for APAC at NiCE. He brings over 20 years of global experience in consulting, implementing, and selling enterprise technology solutions, having worked with IBM, Capgemini, and BMC Software. He offers...

personal info Grace Vita is a senior executive specializing in customer experience, service excellence, and business transformation across healthcare and financial services. Most recently, she served as Chief Experience Officer & Director of Customer...