Every second, thousands of conversations are happening on Gojek. Bookings. Payments. Complaints. Questions. All at once. All in real time. Now ask yourself: How do you respond to millions of users…...

Most companies think they’re “adopting” Conversational AI.What are they actually doing?Pilots. Experiments. Demos.Meanwhile, in Kuala Lumpur, something very different happened. Leaders didn’t talk...

With over 250 delegates attending the event, more than 30 speakers, the conversational ai & customer experience summit Malaysia created a forum for great insights and true conversations. The...

You open your banking app. Before you type anything, it already knows why you’re there. A subtle prompt appears:“Would you like to review your recent spending or optimize your savings?” No menus.No...

Every second, thousands of digital payments move through fintech platforms. Now imagine what happens when even 0.5% of those transactions generate a question. “Why did my payment fail?” “Where is my...

For many years, the improvement of customer experience in aviation focused on speed, pricing, and efficiency. However, in Malaysia, this airline changed a much bigger equation: how customers expect...