Smiley Kuntjoro
Smiley Kuntjoro With over 20 years of experience in product and engineering leadership, Smiley is a seasoned professional renowned for delivering innovative and market-leading products across the US and Southeast Asia. Currently serving as the Chief Product Officer of logistics and supply chain at Shipper.id, Smiley leverages a successful track record from previous roles at Halodoc, Tokopedia, and Gojek. Smiley's journey as a product leader commenced at NETGEAR, where they spent 13 years spearheading the development of advanced networking technologies, including IoT smart home, Wi-Fi, routers, and switches. Holding an M.S. degree in Telecommunication Systems and a B.S. degree in Electrical Engineering, Smiley boasts a robust academic background in the field. Their passion for innovation is further underscored by two U.S. patents and one Indonesia application patent.Throughout their illustrious career, Smiley has had the privilege of collaborating with four leading startup companies in Indonesia, each specializing in diverse domains, from daily services to logistics. Their leadership and contributions have played a pivotal role in propelling growth and fostering innovation in these dynamic industries.
Topic: How to develop a holistic AI Strategy that integrating Gen-AI and Predictive AI for business success
Charles Budiman
A seasoned Senior Executive in the banking industry, Charles brings a wealth of expertise in Retail, Digital, Strategic Planning, and Transformation areas. With his extensive experience leading major transformation initiatives and his highly strategic and conceptual thinking, Charles possesses unique skills in supporting organizations to define and execute their strategic initiatives.
Topic: Elevating Banking Customer Service through Conversational AI
Yew Choong Chew
Yew Choong Chew attained a Master's degree and Doctor of Philosophy (Ph.D.) in Information Science and Control Engineering from Nagaoka University of Technology, Japan. With over 20 years of experience in software development, large-scale transformations, data analytics, and data management across multiple industry segments—including Banking, Telecommunications, Software Services, Education, Research & Development, Publication, Advertisement, and Market
Expansion Services—he brings a wealth of knowledge and expertise. Yew Choong Chew is passionate about generating ideas, building practical products, and knowledge sharing. He is an enthusiast of new technologies, particularly those related to information retrieval, machine learning, and data science. As a technical leader of numerous high-impact projects, he has been awarded 4 patents, with another 3 pending. Additionally, he is a co-founder of DIBots IT Solutions Sdn. Bhd., co-founder of the Malaysian National Computer Confederation AI Special Interest Group (MNCC-AI SIG), and serves as an external supervisor for several local universities.
Topic: How to Build a Future ready engagement strategy with conversational AI for Banks?
Ashish Sharma
Ashish Sharma, as a tech leader at DBS, spearheads customer success and the transformation of the data platform to provide robust analytical, data science, and business intelligence capabilities that enable innovation across all banking products and domains. By consolidating these capabilities into one integrated platform, he rapidly delivers impactful insights that shape the future of finance. His team builds in-house Gen-AI solutions that help DBS create hyper-personalized banking experiences.
Topic: Capturing Value across customer life cycle with Conversational AI
- Intelligently identifying leads and reaching out to prospective customers using Robo advisors
- Using Bots to process customer applications
- Deploying sales bot to work alongside Bank staff, nudging them with reminders to close sales
- Using bots for KYC verification
- Using Bots to manage underwriting processes and multi-channel processing
Pushpendra Kumar
Telco leader with 15 years of experience across consulting, digital businesses, e-commerce, tech transformation and telecom services. Key areas of expertise include digital transformation, marketplace, advertising and promo technologies, data monetization, commercial strategy, digital strategy, enterprise sales, convergence and fleet monetization In parallel business development and sales/GTM, Omnichannel for business solutions. Keen eye on new technologies changing the digital space and creating revenue opportunities.
Topic: Transforming Customer Engagement: How conversational AI is redefining customer interactions
Hendro Lim
Hendro Lim With around ten years of experience in business management and operations, Hendro is a Lean Six Sigma certified professional who is passionate about process efficiency and innovation. He has proven track records of achieving cost optimization, customer satisfaction, and operational scalability in various industries, such as e-commerce, fintech, and conglomerate. At the moment, he serves as the VP of Operations at Flip where he manages the customer operations and transaction support to ensure smooth and seamless service delivery.
Topic: Evolution of Chatbots
Deepak Gupta
Deepak Gupta is a senior executive and Vice President Engineering at Cars24 financial services, with over twenty-two years of experience in technology. An alumnus of the prestigious institutions, IIT Delhi and Latrobe University Australia, Deepak brings a wealth of knowledge and expertise to his role. He is a prominent figure in the FinTech landscape, known for his thought leadership and extensive innovation in AI, ML, and Data science. Deepak has played a key role in developing resilient engineering platforms, scalable FinTech solutions, and cutting-edge websites, apps and products. In his current role, Deepak is spearheading the expansion of Cars24's financial services and enhancing its FinTech presence, including the NBFC landscape.Previously, he served as the Global Head of Technology at Airtel Africa, where he spearheaded successful FinTech products like Airtel Payments Bank and Airtel Money - digital payments, Merchant payments, cross-border remittances, lend-tech, Reg-tech, business banking, and developer portal across 14 African countries.Deepak is a strong advocate for using technology to drive positive change, going beyond mere trend-chasing to strategically harness its potential in addressing complex challenges and
optimizing operational efficiency.
Topic: RAG Systems in Conversational AI: Balancing User Needs and Business Objectives.
Dr. KASPAR SITUMORANG
Div. Head of Digital Bank BRI Group, former CEO of Bank Raya Indonesia, Tbk. (Digital Bank owned by Bank BRI) with a demonstrated history of working in the banking, software and telco industry for more than 18 years of experience. Specialist in Ecosystem Builder, Customer Engagement, Big Data & AI, Strategic Management, and Digital strategy execution. Strong product, program and project management professional.
Topic: Lowering costs, improving operations, and accelerating revenue growth with AI-enabled banking
Edwin Simjaya
Edwin Simjaya is an AI expert and currently serves as the Head of AI & Software Center. With over 15 years of experience in software engineering and notable achievements in the field, Edwin has established himself as a professional in AI. His academic journey includes post-graduate studies in Mathematics at the University of Indonesia and an undergraduate degree in Computer Science from the University of Pelita Harapan. Specializing in Natural Language Processing (NLP) and Reinforcement Learning, Edwin's expertise has led to groundbreaking contributions. Notably, he led the implementation of an AI Augmented Nutrigenomic Algorithm utilizing Large Language Models (LLM), revolutionizing the field. Additionally, Edwin manages Kalbe Digital University content and implementation and has delivered key projects for internal Kalbe. His excellence extends beyond corporate endeavors, as he actively shares insights as a keynote speaker at national & international events.
Topic: The Collaborative Partnership Between Humans and AI: Unlocking the Capabilities of Generative AI & LLMs
Agata Bas
Agata Bas is a customer growth expert with over 9 years of experience in digital marketing and customer retention. She has led innovative strategies at Dentsu in Malaysia, Zalora, and Mindvalley. Now advising entrepreneurs on digital marketing strategy, Agata holds Master’s Degrees in Business Management and Psychology. Originally from Poland, she has called Malaysia home for over 9 years.
Topic: AI in loyalty: how to leverage on AI to boost customer loyalty.
Joseph Simbar
Joseph Simbar is a tech serial entrepreneur. He received his bachelors degree in corporate finance from San Francisco State University and have 12+ years of experience in the enterprise technology space.
He sold his first tech company when he was 23 years old, and has since built various applications from CRM, ERP, Logistic Tech, and Edutech.
He is currently the CEO and co-founder of Mimin, a company that is focused on creating various chat journey for customers. The company is funded by various investors including Salim Group, the largest conglomerate in Indonesia.
Topic: Building the Future of CX through Generative AI Chatbot
Michael Andrian (Host)
Michael Andrian, a Forbes 30 Under 30 honoree, is a creative technologist and thought leader focusing on immersive tech such as AR & XR. He is the founder of an award-winning studio, madebyhumans, and madebymachines, revolutionizing marketing with experiential marketing and AI technology.
Topic: Leveraging AI for Next-Gen Marketing
Saurabh Chandre
Saurabh Chandre in his current role is heading Sales and Business Development for Communication Platform As A Service offering which is part of Business Collaboration and Cloud Communications portfolio with Tata Communications and based in Delhi.
In his 20 plus years of Experience Saurabh has spent the past several years evangelizing an industry-wide shift to new emerging technologies and has built a reputation for developing business strategies, incubating new business models, and building out channel programs helping customers and partners preparing for the future by leveraging ecosystems, continuing digital innovation, and adopt an agile business mind-set.
Mark Chen
Mark Chen brings a wealth of expertise as the General Manager of SEA at Omnichat, where he leverages his senior leadership background in AI unicorn startups. Specializing in omnichannel commerce, Mark drives innovation and digital transformation across the APAC region.
Topic: Leveraging Conversational Chat Commerce to Enhance the Retail Customer Journey
Prateek Choudhary
Prateek joined Godrej in 2018, he has leveraged his nearly 12 years of experience in consumer goods and consulting, working with multinational companies in Pharma, FMCG, and Aviation.With core expertise in data systems and data science, Prateek has been instrumental in transforming customer engagement and enhancing route-to-market capabilities at Godrej. Prateek holds a Bachelor’s degree in Computer Science from IIT Bombay, underscoring his strong technical foundation and leadership in digital transformation.
Topic: Understanding the digital transformation journey and role of AI inCustomer Information Centers
Lisa Widodo
Lisa is part of Blibli co-founding team and has been part of Blibli management since 2011. As COO, she has a diverse range of responsibilities from Operational Excellence, Supply Chain, Blibli Care, Automation, Data & Insight, Human Capital, and EHSS & ESG.With 20+ years of experience working in several multinational companies in Indonesia and USA, she challenges her team to build and shape their strategies to move forward. In Indonesia, she worked in Citibank and ANZ Bank. She also has experience in working in Bayer Corporations as a Mechanical Engineer and in SEMATECH (Semiconductor Manufacturing Technology) as a Project and Process Engineer that performs research and development to advance chip manufacturing.
Topic: Personalization and Customer Engagement: The Role of Conversational AI in E-commerce
Meita Siswana
Meita Siswana is the CX Lead for Indonesia at Zendesk, based in Singapore, where she enhances customer interaction strategies. With expertise in Customer Relationship Management, SaaS Sales, and Consultative Selling, she has built a successful career in sales and digital marketing. Meita previously served as an Account Executive at Supermetrics and a Client Partner at TikTok, focusing on SEA region advertisers. At Smartly.io, she was an Enterprise Sales Manager for Southeast Asia. She holds a B.Sc. in Business Administration from the State University of New York at Buffalo. Fluent in Mandarin, Indonesian, and English, Meita is Google Adwords certified and has won awards like the Google Race to Bali 2016 Winner and the Spring 2014 Dean's List.
Topic: Shaping the future of conversations: The influential role of AI in CX
Sanghee Lee
Sanghee Lee, General Manager, AI Business Strategy at Sendbird. Sanghee Lee is the General Manager of APAC at Sendbird, Inc., the world's leading chat & messaging platform as a service, which includes voice and video functionalities, AI chatbots and Business Messaging. In addition, he holds the role of General Manager, AI Business Strategy, focusing on the go-to-market strategy for Sendbird's AI chatbot. Leveraging both Product-led and Sales-led approaches, Sanghee ensures that the company's innovative chatbot solutions seamlessly integrate with existing systems, enhancing customer experiences across various touchpoints. SendBird, Inc., headquartered in San Mateo, CA, maintains additional offices in New York, Seoul, London, Singapore, and Bengaluru, and has raised over $220M from renowned investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.
Topic: Beyond LLMs: Transforming User Journeys with Seamless, Intelligent Chatbot Experiences
Lariana Tamashi
Sanghee Lee, General Manager, AI Business Strategy at Sendbird. Sanghee Lee is the General Manager of APAC at Sendbird, Inc., the world's leading chat & messaging platform as a service, which includes voice and video functionalities, AI chatbots and Business Messaging. In addition, he holds the role of General Manager, AI Business Strategy, focusing on the go-to-market strategy for Sendbird's AI chatbot. Leveraging both Product-led and Sales-led approaches, Sanghee ensures that the company's innovative chatbot solutions seamlessly integrate with existing systems, enhancing customer experiences across various touchpoints. SendBird, Inc., headquartered in San Mateo, CA, maintains additional offices in New York, Seoul, London, Singapore, and Bengaluru, and has raised over $220M from renowned investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.
Topic: How Agencies & Brands Win with Conversational AI