Mr K V Dipu is Senior President at Bajaj Allianz General Insurance Company, a joint venture of the Bajaj group & Allianz. He drives digital transformation, innovation, and industry leadership as the head of operations and customer service @ the world’s #8 digital insurer. Mr Dipu leverages start-ups from fintech/insurtech globally while leading a team of ~1600 people in 150 locations.
Many of his accomplishments have received industry awards & press coverage – India’s Top 20 Conversational AI Leaders 2021, Global 25 CX Leaders of the Year consecutively for 2 years (2020 and 2021), 50 Fabulous Innovative Leaders 2020, India's Top 30 Emerging Tech Leaders 2020 et al.
A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital. During Mr Dipu’s distinguished career spanning over 26 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight. Bajaj Allianz GIC has thrice been awarded “Digital Insurer of the Year” across Asia.
Mr. Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals. Mr Dipu is also an IvyExec mentor & a member of various global committees such as EFMA editorial committee, UiPath Customer Advisory Board, Pioneers of Automation Board, CII Committee on Financial Inclusion & Fintech, Worldwide Thinktank on Advancing Practical AI et al.
A speaker on transformation & innovation at various domestic & global industry forums, he writes a monthly column in a Mumbai-based newspaper on the digital world & articles in various publications from time to time. He has spoken to audiences in five continents.
Hendy is mostly a banker during his 17 years of working experience and he is a data enthusiast. Starting as a data analyst and data scientist in Citi, UOB, and PermataBank; he is currently heading the Data Governance team and initiatives in Maybank Indonesia. He received an MSc degree in Engineering and Policy Analysis from Delft University of Technology back in 2005 with a full scholarship from the Netherlands Government, and he is currently pursuing an MM/MBA degree in Binus Business School (member of AACSB) executive class with a full scholarship from Maybank.
Dr. Sean Lam is currently the Head of Data Science in the SingHealth Duke-NUS Academic Medical Centre, overseeing a team of data scientists for the enhancement of patient care and outcomes through health services research. He is a data literacy and empowerment advocate.
Sean is also an Associate Professor at the Signature Programme in Health Services and Systems Research at Duke NUS Medical School and the Singapore Management University.
He has more than 20 international publications and won numerous local and international awards.