Mr K V Dipu is Senior President at Bajaj Allianz General Insurance Company, a joint venture of the Bajaj group & Allianz. He drives digital transformation, innovation, and industry leadership as the head of operations and customer service @ the world’s #8 digital insurer. Mr Dipu leverages start-ups from fintech/insurtech globally while leading a team of ~1600 people in 150 locations.
Many of his accomplishments have received industry awards & press coverage – India’s Top 20 Conversational AI Leaders 2021, Global 25 CX Leaders of the Year consecutively for 2 years (2020 and 2021), 50 Fabulous Innovative Leaders 2020, India's Top 30 Emerging Tech Leaders 2020 et al.
A management graduate from the Indian Institute of Management Lucknow (IIM Lucknow), he joined Bajaj Allianz GIC in 2016 after a stellar career of nearly 20 years with GE Capital. During Mr Dipu’s distinguished career spanning over 26 years, his forte has been combining digital transformation with deep domain expertise & six sigma rigor to redesign the business model for operational excellence and customer delight. Bajaj Allianz GIC has thrice been awarded “Digital Insurer of the Year” across Asia.
Mr. Dipu is a certified lean six sigma black belt and a member of the Harvard Business Review Advisory Council, an opt-in research group of business professionals. Mr Dipu is also an IvyExec mentor & a member of various global committees such as EFMA editorial committee, UiPath Customer Advisory Board, Pioneers of Automation Board, CII Committee on Financial Inclusion & Fintech, Worldwide Thinktank on Advancing Practical AI et al.
A speaker on transformation & innovation at various domestic & global industry forums, he writes a monthly column in a Mumbai-based newspaper on the digital world & articles in various publications from time to time. He has spoken to audiences in five continents.
Hendy is mostly a banker during his 17 years of working experience and he is a data enthusiast. Starting as data analyst and data scientist in Citi, UOB, and PermataBank; he is currently heading the Data Governance team and initiatives in Maybank Indonesia. He received MSc degree in Engineering and Policy Analysis from Delft University of Technology back in 2005 with full scholarship from the Netherlands Government, and he is currently pursuing MM/MBA degree in Binus Business School (member of AACSB) executive class with full scholarship from Maybank.
Dr. Sean Lam is currently the Head of Data Science in the SingHealth Duke-NUS Academic Medical Centre, overseeing a team of data scientists for the enhancement of patient care and outcomes through health services research. He is a data literacy and empowerment advocate. Sean is also an Associate Professor at the Signature Programme in Health Services and Systems Research at Duke NUS Medical School and the Singapore Management University. He has more than 20 international publications and won numerous local and international awards.
Saurabh is an Artificial Intelligence and machine learning specialist lead for Google Cloud. His passion and current focus lie in bringing cutting-edge solutions to various industries to help them achieve strategic and operational excellence using AI and machine learning.
Muni Vinay Kamisetty
"Muni Vinay leads the regional Data and automation operations for Enterprise Technology at Lazada. He has more than 13 years of experience in driving enterprise-level digital transformations through AI and Data. Muni worked with many Singapore-based financial services, government entities, and retail/ e-commerce companies to scale up their data and intelligent automation initiatives. His other capabilities include implementing an enterprise data culture with robust data governance, integrating intelligence into the corporate strategy, designing and building AI centers of excellence, and advising companies on AI governance frameworks (PDPC, MAS FEAT). Muni received his MBA from Ohio University, Athens, USA. Apart from his work, Muni has a great passion for enabling and mentoring young Data, AI engineers, and scientists. He has been actively coaching such young talent across many universities in Singapore, India, China, and Malaysia. Also, he has a great interest in niche/ emerging technologies like quantum computing"
Philip Joseph is the Senior Vice President for Customer Experience & Service Operations for Indosat Ooredoo Hutchison, a Telco in Indonesia. Having had more than 25 years of experience in the telecoms sector in Malaysia and Internationally, he started his career in Malaysia with Celcom, and Axiata and has worked in countries such as Tanzania, Afghanistan, the Maldives, Myanmar and now in Indonesia since 2019 In 2019 and 2022, Philip was shortlisted as one of the Top 20 CX Leader Award Finalist “ by MyCustomer and in 2020, Philip won the Gold Award for Best CX Personality in Asia for shaping Customer Experience in Asia by CX Network. Philip’s efforts in the Digital space have been significant with numerous awards and in April 2022, Meta published an article on the success on Indosat‘s WhatsApp Bot titled “Helping Every Customers Live Online”
Ulster University's Emeritus Professor Michael McTear has a particular interest in spoken language technology. He has more than 20 years of experience conducting research in the area of spoken dialogue systems and is the co-author of several books, including Spoken Dialogue Systems (Morgan and Claypool, 2010), Spoken Dialogue Systems: Toward The Conversational User Interface (Springer, 2004), The Conversational Interface: Talking to Smart Devices (Springer, 2016), and Conversational AI ( Morgan & Claypool 2020). Michael is now engaged in a number of research and development initiatives looking at the usage of conversational bots.
Joseph Simbar is a tech serial entrepreneur. He received his bachelor's degree in corporate finance from San Francisco State University and has 12+ years of experience in the enterprise technology space. He sold his first tech company when he was 23 years old, and has since built various applications from CRM, ERP, Logistic Tech, and Edutech. He is currently the CEO and co-founder of Mimin, a company that is focused on creating various chat journeys for customers. The company is funded by various investors including Salim Group, the largest conglomerate in Indonesia. In his free time, he enjoys playing the piano, recording music, and spending time with his wife and daughter.
Yedu Siddalingappa is an experienced product manager with a deep understanding of AI-driven enterprise networking solutions. With a Bachelor's degree in Electronics & Communications, and MBA from National University of Singapore, Yedu has spent 20-plus years working in the technology industry in various functional roles and geographic theatres, and has developed a reputation for being a forward-thinking and innovative leader. As a product manager for AI-driven enterprise networking at Juniper Networks, Yedu is responsible for the development and implementation of cutting-edge networking solutions that leverage the latest AI technologies. He has a deep understanding of the enterprise networking landscape and is skilled in using data and analytics to drive product strategy. He currently has a patent pending for AI-driven application troubleshooting feature that uses AI to identify and resolve network issues quickly
Agata Bas is an expert in customer growth and digital experiences, with a proven track record of developing customer-centric strategies that drive business growth. With her experience in digital marketing, brand experience, and customer retention, Agata has helped businesses achieve long-term success by transforming their brand and customer experiences. She formerly served as the Director of Creative Experience and Commerce at Dentsu, spearheading creative commerce solutions and innovations across various industries in Malaysia. Agata has also led teams focused on customer growth and digital experiences for Zalora across Southeast Asia and Mindvalley globally. She is now advising startups and entrepreneurs on digital strategy and customer growth direction. She holds two Master’s Degrees in Business Management and Psychology in Business, with a particular passion for the latter. She is obsessed with understanding customer behaviors, motives, and expectations, and creating ways to exceed them.
Philippe Mercier leads Nice Analytics business for Asia Pacific.
For the last 25 years, Philippe has been helping many organisation in their Analytics and Digital journey unlocking values from Data using various technologies such as speech analytics, data science, AI or business intelligence and helping organization move to a digital first customer experience leveraging self service. Before joining Nice, Philippe has held several leadership positions at IBM in the field of Analytics and Digital both in Asia and Europe for solutions such as Watson.
Prior to this, Philippe led the IT department at Sunsweet, a California-based CPG company and he had worked 10 years with Andersen Consulting both in Paris and San Francisco. Philippe holds an MBA with Paris Scholl of Management, and he is a CPA.
She is a thought leader and advisor to C-suites in helping them with the strategy and implementation of AI technologies in a safe, scalable, and responsible way, especially to see through the noise and buzz with new technologies such as ChatGPT.
As a seasoned entrepreneur, she has been featured in the media like CNBC and Channel News Asia for entrepreneurship and digital transformation.