If Voice AI seems more natural, why do so many prefer Text AI? And if Text AI has better scalability, then why are more companies playing with voice-first experiences? Across Asia, organizations are finding that this Voice AI vs Text AI choice is way more complicated and much more...

Asia is not facing a lack of technology.It is facing a critical AI skills gap. Organizations throughout the region are implementing conversational AI systems to handle customer support tasks while delivering personalized services and expanding their business operations. Enterprises...

Most travel platforms still treat AI as a feature.MakeMyTrip treats Conversational AI as the interface.That distinction matters more than it sounds.Across Asia, where travel decisions are shaped by uncertainty, language diversity, and mobile-first behaviour, the conversational...

Governments in Southeast Asia are increasingly adopting conversational AI to enhance accessibility, efficiency, and engagement with citizens. Through voice assistants, chatbots, and virtual agents, public agencies are redefining service delivery and creating a region known for its...

The push for a more digitally transformed and seamless interaction for guests, is changing the hospitality industry quickly. As the industry moves to hospitality 4.0, organizations are now discovering AI concierge service as a phenomenal feature of guest experience enhancement,...

 Asia’s e-commerce boom has arguably been the most disruptive force in the global retail ecosystem. With a young and tech-savvy population that embraces mobile-first experiences to conduct transactions, Asia has quickly become an experimentation ground for novel technologies....

The transition to Healthcare 4.0 is integrating data, automation, and intelligence into day-to-day clinical workflows. Hospitals across Asia are leading the adoption of AI in healthcare to utilize new capabilities to enhance diagnostics, coordinate care, and personalize follow-up....

The adoption of conversational AI is transforming the Asian banking industry rapidly. Integration of AI and natural language processing allows banks to provide quicker and more humanistic services. AI provides innovative and touchless services through Chatbots, Mobile Assistant Apps,...