One of Southeast Asia’s largest telecommunications companies, Singtel, is widely considered to be the “compatible case” for conversational AI’s ability to modify customer experience on a large scale. Singtel serves millions of customers throughout Southeast...

DBS Bank serves as a prime example of how conversational technology has enhanced retail and corporate banking by using chat platforms, digital assistants and other forms of conversational AI. The bank’s digital platform was built to be user-friendly, providing an avenue through...

In Asia’s ever-evolving digital environment, Conversational AI is no longer an option – it is a requirement. But when you create a conversational experience, do you prefer a voice assistant or the continuation of having users engage with text-based chat? As organizations...