Air travel is full of moments where clarity matters more than speed. A gate change. A delayed flight. A last-minute check-in question at midnight. For years, even premium airlines struggled to respond in real time. Singapore Airlines chose a different path.Instead of adding more...

India’s digital adoption has grown at an unprecedented pace, and Reliance Jio has played a central role in shaping how millions access and experience the internet. People using Jio are growing, and with that growth, there is an increasing number of customer expectations regarding how...

India’s financial landscape has undergone immense change over the past decade, and one of the strongest drivers of this transformation is the rise of Conversational AI. ICICI Bank, India’s second-largest private-sector bank, has been ahead of this curve by using its iMobile app to...

One of Southeast Asia’s largest telecommunications companies, Singtel, is widely considered to be the “compatible case” for conversational AI’s ability to modify customer experience on a large scale. Singtel serves millions of customers throughout Southeast...

DBS Bank serves as a prime example of how conversational technology has enhanced retail and corporate banking by using chat platforms, digital assistants and other forms of conversational AI. The bank’s digital platform was built to be user-friendly, providing an avenue through...

In Asia’s rapidly expanding digital education environment, one platform has risen quickly to become Asia’s leading AI Tutor through its ability to provide students with instant assistance – QANDA by Mathpresso. Founded in South Korea, QANDA is used throughout...

All over Asia, AI in education is transforming how students learn, connect and achieve their educational aspirations. As institutions pivot toward digital transformation, intelligent tools and smart platforms facilitate and enable personalized, data-driven, learning environments for...

In Asia’s ever-evolving digital environment, Conversational AI is no longer an option – it is a requirement. But when you create a conversational experience, do you prefer a voice assistant or the continuation of having users engage with text-based chat? As organizations...

Asia is rapidly rising as a global leader in Artificial Intelligence. Whether in fintech, healthcare, manufacturing, or retail, every major industry is undergoing a substantial digital transformation. As the nature of what people do changes with automation, companies now require an...

Throughout Asia, conversational AI is no longer a future aspirational notion – it already is changing how industries engage customers daily. When it comes to finance, healthcare, retail and hospitality, businesses in all of these sectors are deploying AI assistants that can...