Zendesk is a leading customer service software company that offers support and sales products designed to enhance customer relationships. The company operates on the belief that every great customer relationship begins with a conversation, which drives its mission to design solutions that foster stronger connections between businesses and their customers. Zendesk’s innovative and powerful customer experience solutions are accessible to companies of all sizes, across various industries, and with diverse ambitions. Today, Zendesk serves over 160,000 customers worldwide, spanning multiple industries and supporting more than 30 languages.
Insider is the #1 AI-native Omnichannel Experience and Customer Engagement Platform, helping brands deliver personalized experiences across 12+ digital channels, including WhatsApp, SMS, Email, App, Web Push, and more. With a powerful integrated Customer Data Platform (CDP), Insider enables marketers to unify data, predict intent, and orchestrate cross-channel journeys in real time.
Trusted by 1,500+ global brands—including Samsung, L’Oréal, Nike, Unilever, and Singapore Airlines—Insider drives growth, boosts marketing ROI, and increases customer lifetime value. Recognized by Gartner, Forrester, IDC, and G2, Insider is the only platform ranked as a leader across all key categories: Personalization, CDP, and Cross-Channel Campaign Management.
Founded and led by women, Insider operates in 28 countries with over 1,200 team members representing 51 nationalities. The company is committed to driving impact through initiatives like 100 Cities, 100 Projects, shecodes, and Young Engineers Club.
For more information, visit https://useinsider.com.
TP is a global digital business services company. Its global scale and local presence enables it to be a force for good in supporting communities, clients, and the environment. TP delivers the most advanced, digitally-powered business services to help the world’s leading brands streamline their operations in meaningful and sustainable ways.
Sendbird’s AI agent platform enables businesses to deliver a superior customer experience with enhanced efficiency. Built on a globally scalable and compliant infrastructure, it is trusted by thousands of businesses and powers billions of conversations every month. By leveraging Sendbird, businesses can transform customer service into a competitive advantage, achieving immediate results such as reduced resolution times, increased CSAT scores, and improved customer retention.
Proximus Global, formed through the combined strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. By leveraging its extensive capabilities, Proximus Global drives innovation for both leading enterprises and emerging brands worldwide. With an unparalleled global reach, the company enables businesses to create engaging customer experiences while integrating built-in fraud protection across the entire customer lifecycle. Its comprehensive suite of solutions includes a super network for voice, messaging, and data, 5G and IoT connectivity, verification and intelligence services, and CPaaS solutions for personalized omnichannel engagement. Serving over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, Proximus Global remains committed to connecting, protecting, and engaging people and businesses worldwide.
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
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With 55+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific software companies.
Zoho is privately held and profitable with more than 18,000+ employees. Zoho is headquartered in Austin, Texas with international headquarters in Chennai, India. Additional offices are in Indonesia, Singapore, the United States, India, Japan, China, Mexico, Australia, the Netherlands, and the United Arab Emirates.`
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 130 million + users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit www.zoho.com/id.
Zoho CRM, Zoho’s flagship product, has helped 300,000+ businesses to streamline their sales and boost customer relationships. Accoladed for its intuitive UI, ease of use and customizability, Zoho CRM has a breadth of sales force automation, marketing and AI-powered features that can help enhance efficiency and drive revenue growth. Zoho CRM scales with your business, providing a flexible, powerful platform to cultivate lasting customer connections. With over 20 years of legacy, Zoho CRM is the go-to choice for businesses around the globe to manage their customer relationships. Learn more www.zoho.com/crm
DevRev is an AI-native platform, purpose-built for the SaaS vertical, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Mekari is a leading provider of CRM and omnichannel solutions, offering an intelligent customer platform that seamlessly integrates marketing, sales, and customer service—all in one place.
The rapid pace of digitalization in Indonesia over recent years has been a key catalyst behind the founding of Mekari. At its core, Mekari believes that technological innovation is not merely a business tool, but a means to create deeper, more meaningful value.
As a platform and ecosystem, Mekari is built for entrepreneurs, business leaders, and forward-thinking professionals who are committed to navigating and embracing the wave of digital transformation. The company is dedicated to empowering businesses and practitioners to drive effective, lasting change, helping them thrive in a fast-evolving digital landscape.
Proximus Global, formed through the combined strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. By leveraging its extensive capabilities, Proximus Global drives innovation for both leading enterprises and emerging brands worldwide. With an unparalleled global reach, the company enables businesses to create engaging customer experiences while integrating built-in fraud protection across the entire customer lifecycle. Its comprehensive suite of solutions includes a super network for voice, messaging, and data, 5G and IoT connectivity, verification and intelligence services, and CPaaS solutions for personalized omnichannel engagement. Serving over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, Proximus Global remains committed to connecting, protecting, and engaging people and businesses worldwide.
Proximus Global, formed through the combined strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. By leveraging its extensive capabilities, Proximus Global drives innovation for both leading enterprises and emerging brands worldwide. With an unparalleled global reach, the company enables businesses to create engaging customer experiences while integrating built-in fraud protection across the entire customer lifecycle. Its comprehensive suite of solutions includes a super network for voice, messaging, and data, 5G and IoT connectivity, verification and intelligence services, and CPaaS solutions for personalized omnichannel engagement. Serving over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, Proximus Global remains committed to connecting, protecting, and engaging people and businesses worldwide.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey using AI. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, and contact center solutions help businesses and partners in consumer communications to grow and increase loyalty. Infobip can reach over 7 billion mobile devices and ‘things’ across 6 continents, connected to over 9,700 connections, including 800+ direct operator connections.