Mike Cha is the Head of Product for AI and Chat at Sendbird, leading the top AI Agent platform for delightful customer service. With a background in human-computer interaction and deep expertise in B2B SaaS and API-driven solutions, he has been instrumental in building scalable communication products that drive customer engagement. At CACES 2025, Mike will share insights on “Omnichannel AI Strategies with a Human Touch: Tackling Core Challenges in Contact Centers,” exploring how AI agents can improve efficiency and productivity without compromising customer experience.