Conversational AI & CX Summit Indonesia 2026

3rd Annual

15th July 2026, Indonesia

About
The Event

The Conversational AI and Customer Experience Summit (CX Summit) Indonesia 2026 will highlight the impact of using conversational AI and the next generation of customer service strategies. This special event will gather experts from all parts of the industry, including innovators, executives and decision makers who are collectively working towards creating the next generation of Intelligent Automation Systems. Through this event, you will have access to the latest industry research, best-in-class practices in conversational AI and automated customer service solutions.

By attending this event, you will have the opportunity to strengthen your professional experience by creating a strong and thriving industry network. You will be able to develop your skills as well as learn and share real-world experience, best practices, tools and Technologies, etc., with other professionals throughout the Industry.

The Conversational AI and CX Summit Indonesia 2026 will be a collaborative 1-day conference bringing together exceptional speakers, high-profile enterprise leaders, best-in-class Chatbot solution providers, and other innovative Technology Developers onto a single platform to discuss the most recent trends, Breakthroughs, and Future Opportunities related to conversational AI and Intelligent Automation.

If you’re ready to stay ahead of the curve, Conversational AI & CX Summit Indonesia 2026 is the place to be. Join us to gain unmatched perspectives, strengthen your professional network, and develop the capabilities you need to thrive in an era where conversational AI is reshaping global customer experience.

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Topics

Key Discussions

01. Emerging Trends

Emerging Trends in Conversational AI

Stay up to date on the latest advancements in Conversational AI, Natural Language Processing (NLP), and Machine Learning (ML) that are reshaping the way businesses engage and connect with their customers to create a better overall customer experience. Modern chatbots and Artificial Intelligence (AI)-powered voice assistants are creating new avenues for brands to engage and strengthen relationships through richer conversation journey experiences.

02. Regulatory

Regulatory and Ethical Considerations

Gain insight into Data Privacy and the ethical responsibilities of utilizing Conversational AI. Understanding compliance, improving transparency, and establishing consumer trust are foundational elements of how businesses will implement Conversational AI responsibly leading into 2026 and beyond.

03. Engagement

Conversational AI Strategies for Multichannel Engagement

Find out how many Companies use Chatbot technology and Voice Assistants on their Websites, Apps, Social Media, and Messenger Platforms to provide their Customers with the same level of consistency throughout every Channel that they have with the Company.

04. Personalization

Personalization and Customer Insights

Dive into the power of data-driven personalization using Conversational AI. Learn how organizations can harness customer data and insights to deliver highly personalized interactions, recommendations, and solutions that cater to individual needs and preferences.

05. Customer Support

Scaling Customer Support with AI

06. Measuring ROI

Measuring ROI and Success Metrics

Determine what Key Performance Indicators (KPIs) are most important based on how your company will measure ROI on its Conversation AI Strategy. For example: your competitors may typically use KPIs related to Chatbot Utilization to determine the effectiveness of their investment by measuring Chatbot Performance Post-Implementation, tracking the rate of Chatbot Adoption Over Time, and assessing how Chatbots will improve Customer Service and Experience by Optimizing Workflows and Assessing Performance.

07. Human-AI

Human-AI Collaboration

Understand how businesses are working in tandem to combine human capabilities and creativity with Conversational AI systems. You will be able to better understand the potential benefits of Blended Support Models for both customers and businesses alike.

08. Enterprise CAI

Scaling Conversational AI for Enterprise

Explore strategies and best practices for implementing Conversational AI solutions at an enterprise level. Learn about the challenges and solutions related to scaling AI-driven customer support, sales, and marketing initiatives across large organizations, and how to ensure consistency and efficiency.

09. Cross-Industry

Cross-Industry Applications

Understand how Conversational AI is used in the Financial, Retail, Hospitality, Medical and Other Diverse Industries. You will have the opportunity to hear success stories from organizations about how they are using Chatbots and Voice Assistants to enhance their customers' experience.

10. Future Innovations

Future Innovations and Challenges

Anticipate the future of Conversational AI and customer engagement. Explore upcoming technologies, potential challenges, and opportunities on the horizon. Learn how businesses can stay agile and adapt to the evolving landscape of Conversational AI to meet customer expectations.

Start Up Booster Platform

CACES Indonesia 2026 supports futuristic startups working in conversational AI, Chatbot design, voice assistant systems, and customer experience solutions. Startups gain visibility, connect with investors, and showcase their products through keynote opportunities, demos, and promotional packages.

Intelligent Event Application

Our intelligent event application enhances your conversational experience and networking journey. Engage with peers, share ideas, schedule meetings, and connect with innovators transforming customer experience through advanced conversational AI tools.

Great Networking & Learning Opportunity:

With global speakers, cutting-edge startups, and deep-dive sessions, CACES Indonesia 2026 equips you with insights that go beyond typical training programs. Experience focused learning that strengthens your understanding of conversational AI, elevates your customer experience strategies, and enhances your mastery of Chatbot and voice assistant technologies.

CXOs, VPs, Directors, Heads, & Managers of: