personal info Babul is currently leading the Customer Experience Operations team at Thunes. In his role, he oversees teams that focus on enhancing how they support and engage customers, always with an eye for improving loyalty and service quality. Babul...

personal info Ryan Nicholas Leong is actively evolving the education space with conversational AI, alongside his voice-to-voice AI clone, RyanAI. Acting as a ‘pocket coach,’ RyanAI complements Ryan’s polymath expertise, helping to...

personal info Hendy is mostly a banker during his 18 years of working experience and is always a data enthusiast. Starting as a data analyst and a data scientist in Citi, UOB, and PermataBank; he has handled data governance teams and initiatives since...

personal info Bharath C is a Customer Experience leader with over 15 years of experience in the field. A seasoned professional, his expertise spans the Aviation, E-commerce, and BPO sectors. For the past seven years, he has been with AirAsia, where he...

personal info Associate Professor Matthew Chua is the winner of the prestigious Global Excellence Award 2024 (SMART Society, USA), as a distinguished leader in the field of AI and technological innovation in healthcare internationally. He is currently the...