personal info Dr. Kartina is a seasoned leader in marketing, customer experience and innovation with over 25 years of experience in banking and financial services. Her work focuses on advancing customer experience through the integration of business...

personal info Glenn Birkelev is a seasoned global leader, executive coach, and leadership development expert with over 20 years of experience in customer service, operations, and business transformation. As the Head of Global Customer Service Delivery at...

personal info Sebastien is Regional Head of Digital Customer Engagement, Innovation & Business Transformation at Menarini Asia-Pacific, a member of the Menarini Group – a leading international pharmaceutical and diagnostic company with a heritage...

personal info Eduardo manages a team of Client Success Partners, Senior Customer Success Managers and Customer Success Managers in the Asia Pacific and Middle East region, supporting Fixed, Mobility, Cloud and IOT customers in the Enterprise space. He has...

personal info Babul is currently leading the Customer Experience Operations team at Thunes. In his role, he oversees teams that focus on enhancing how they support and engage customers, always with an eye for improving loyalty and service quality. Babul...

personal info Ryan Nicholas Leong is actively evolving the education space with conversational AI, alongside his voice-to-voice AI clone, RyanAI. Acting as a ‘pocket coach,’ RyanAI complements Ryan’s polymath expertise, helping to...

personal info Bharath C is a Customer Experience leader with over 15 years of experience in the field. A seasoned professional, his expertise spans the Aviation, E-commerce, and BPO sectors. For the past seven years, he has been with AirAsia, where he...