Dr. Diana is a seasoned expert in Organisational Change Management with nearly 15 years of experience leading innovation, acculturation, and digital transformation across Fortune 500 companies and government institutions. At Air Selangor, she drives strategic innovation and change to advance Water Digitalisation, fostering global and local partnerships with industry leaders such as Global Water Intelligence (GWI), Leading Utilities of the World (LUOW), Singapore International Water Week (SIWW), and the Smart Water Networks Forum (SWAN). Her work is dedicated to shaping a forward-thinking, customer-centric water utility sector committed to service excellence.