personal info Dr. Kartina Sury is a professional and scholar of marketing strategies with more than 25 years of experience in the banking and finance industry of which she has spent her last six years in the fintech-based company. She is the advisory board...

personal info Glenn Birkelev is a seasoned global leader, executive coach, and leadership development expert with over 20 years of experience in customer service, operations, and business transformation. As the Head of Global Customer Service Delivery at...

personal info Sebastien is Regional Head of Digital Customer Engagement, Innovation & Business Transformation at Menarini Asia-Pacific, a member of the Menarini Group – a leading international pharmaceutical and diagnostic company with a heritage...

personal info Eduardo manages a team of Client Success Partners, Senior Customer Success Managers and Customer Success Managers in the Asia Pacific and Middle East region, supporting Fixed, Mobility, Cloud and IOT customers in the Enterprise space. He has...

personal info Babul is currently leading the Customer Experience Operations team at Thunes. In his role, he oversees teams that focus on enhancing how they support and engage customers, always with an eye for improving loyalty and service quality. Babul...

personal info Ryan Nicholas Leong is actively evolving the education space with conversational AI, alongside his voice-to-voice AI clone, RyanAI. Acting as a ‘pocket coach,’ RyanAI complements Ryan’s polymath expertise, helping to...

personal info Hendy is mostly a banker during his 18 years of working experience and is always a data enthusiast. Starting as a data analyst and a data scientist in Citi, UOB, and PermataBank; he has handled data governance teams and initiatives since...