Conversational AI & CX Summit Singapore 2026

2nd Annual

27th May 2026, Singapore

About
The Event

The Singapore Conversational AI & CX summit offers an opportunity to understand how conversational AI is changing today’s business environment and how the changes will affect the different stages of the customer experience as a whole. Attendees will have the ability to meet with a diverse network of professionals from across Asia (with expertise in many different business areas) who are incorporating intelligent automation technology in various areas of their businesses. The Conversational AI & CX summit will serve as a forum for networking, collaborative learning, and creativity. Attendees will benefit from the information gained through the collaboration of global expertise and will know how to leverage the new technologies to support their company’s ability to continue to deliver amazing customer experiences regardless of what the future holds or the rapidly changing technology landscape.

The Conversational AI & CX Summit 2026 will provide you with the opportunity to expand your knowledge base and develop skills necessary for success in today’s business environment. You will learn from leaders in the field, customer experience strategists, leading AI researchers, and cutting-edge providers of Chatbot and voice assistant technologies, all in one day. Conversational AI & CX Summit will gather together the leading thought leaders and innovators in conversational AI to discuss the latest trends, innovations, and opportunities in the field of conversational AI now and into the future.

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Topics

Key Discussions

01. Emerging Trends

Emerging Trends in Conversational AI

This summit will provide information on current technological innovations within the field of conversational AI, including advances in natural language processing (NLP) and machine learning technologies as well as the development of chatbots and voice assistants. There is an opportunity for conversational AI to continue to positively impact digital interactions between brands/companies and customers, while also changing the way that customers interact with a brand/company.

02. Regulatory

Regulatory and Ethical Considerations

The purpose of this summit will be to discuss what companies need to consider while designing their conversational experiences and how companies treat the data of thier customers based on laws, regulations, and ethical considerations that apply to data usage. By utilizing AI responsibly, companies can create an atmosphere of trust and mutual respect with their customers, thus making it easier for companies to operate in an ethical and concurrent manner.

03. Engagement

Conversational AI Strategies for Multichannel Engagement

In this summit we will discuss how brands and companies are using conversational technologies across multiple channels such as websites, mobile apps, social media, and messaging platforms to create a seamless customer experience. You will be provided with specific examples of how to integrate both chatbot and voice assistant technologies into every customer interaction touchpoint to create a unified customer journey.

04. Personalization

Personalization and Customer Insights

This summit will provide insight into how companies leverage analytics and AI-powered intelligence to customize their interactions with customers, personalize their recommendations, and create customized conversational experiences for individual customers based on their unique needs.

05. Customer Support

Scaling Customer Support with AI

This summit will cover how large companies utilize automated customer support solutions powered by chatbot technology and voice assistant systems to manage their support infrastructure. Our Speakers will share practical examples of how to successfully implement chatbot and voice assistant solutions, address quality issues, enhance operational efficiency, and provide an excellent customer experience.

06. Measuring ROI

Measuring ROI and Success Metrics

Learn more about how to measure the ROI of implementing a conversational AI by identifying and tracking key performance indicators including Customer Satisfaction Scores (CSAT), the quality of engagement, and a decrease in operational costs. You will see how properly optimizing chatbot and voice assistant technologies will impact the performance of your business.

07. Human-AI

Human-AI Collaboration

Discover how different organizations achieve a healthy balance between customer service provided by teams and automated processes via AI. Learn how integrating both human assistance and automated support strengthens the effectiveness of a customer’s conversational experience and increases trust, all while enhancing the value of the human aspect of the customer service experience.

08. Enterprise CAI

Scaling Conversational AI for Enterprise

Explore successful methods and best practices on how to scale conversational AI technologies throughout multiple departments from Sales & Marketing to Service & Operations. Learn how you can deliver consistent, efficient, and high-quality service while increasing the deployment of chatbot and voice assistant technologies

09. Cross-Industry

Cross-Industry Applications

Explore how organizations in different industries like Finance, Retail, Healthcare, Travel, and Telecommunications are beginning to implement both Voice Assistant Technologies and Chatbot tools and how these implementations are evolving Customer Experience models through different ways of using conversational AI technology

10. Future Innovations

Future Innovations and Challenges

Understand what patterns are evolving that will affect the future of Conversational AI and what organizations will need to do to remain flexible enough to utilize new conversational AI implementations to create competitive advantages and build customer experience strategies that respond to changing expectations from the customers.

Start Up Booster Platform

CACES Singapore 2026 gives startup founders dedicated access to a platform specifically tailored for startup companies utilizing conversational AI, chatbot development, as well as developing voice assistant solutions. Our program connects innovators with mentors and investors, offers promotion opportunities through customised packages, keynote slots and marketing outreach through our connections.

Intelligent Event Application

Our intelligent event application helps facilitate your networking experience by connecting you to other attendees who share similar interests, allows you to communicate in real-time with them, and increases your ability to effectively collaborate with other attendees in your conversational interaction at the event.

Great Networking & Learning Opportunity:

CACES Singapore 2026 offers a portion of the event format dedicated to the educational component of conversational AI. We provide our attendees with a global line-up of industry speakers, presenting cutting-edge technology developed by leading startups in this space. The educational sessions at CACES Singapore 2026 provide the practical skills necessary to effectively implement conversational AI technologies and enhance customer experience, and develop advanced chatbot and voice assistant solutions.

CXOs, VPs, Directors, Heads, & Managers of: