Conversational AI &
Customer Experience
Summit
Three cities.
One conversation.
Across April, May and July 2026 the Conversational AI & Customer Experience Summit ran three international editions — Kuala Lumpur, Singapore and Jakarta — bringing together the leaders, vendors and practitioners building the region's AI-first customer experience. Here is the tour in full.
One summit, measured across the region.
Every figure is counted directly from the three 2026 delegate lists and the post-event surveys — no estimates.
A different city, the same appetite.
Who actually filled the seats.
Seniority and function are derived from every delegate's job title across the three lists.
Enterprises sent teams, not tourists.
Across the tour, 155 organisations (30%) brought more than one person and 60 sent teams of three or more — a signal of live internal projects, not casual browsing.
When a bank or telco sends 6–10 people it isn't scouting — it's staffing a project. The top 10 companies alone accounted for 1 in 10 people in the room.
The talks people came for.
A selection of the 2026 keynote stage — real operators sharing what worked and what didn't.
The speakers delegates named unprompted.
Pulled from the "favourite speaker" question in the post-event surveys.
The verdict from the seats.
How delegates rated the 2026 experience in the post-event survey.
Keynotes & panel discussions were named the single most valuable part of the day.
Really well organised — good topics, presenters, emcee and food. Well done.
Loved the topic and the best practices the speakers shared.
Great to see how different industries approach AI — their wins and their challenges.
The panel gave takeaways highly relevant to our organisation.
So many real use-case presentations — exactly what I wanted.
Both speakers made it interesting and relevant.
The technology behind the tour.
The conversation
continues in 2027.
Three editions, 812 leaders and 520 companies later — the region's CX & AI community is only getting louder.
conversationaltechsummitasia.com
Delegate, company, seniority and function figures are counted from the three 2026 CACES final delegate lists (KL, Singapore, Jakarta). Sentiment and discovery-channel figures are based on 18 post-event survey responses (KL 7 · SG 5 · JK 6); “would attend again” and “would recommend” combine affirmative and “maybe” answers. Speaker and session details are drawn from the published 2026 agendas.