Glenn Birkelev is a seasoned global leader, executive coach, and leadership development expert with over 20 years of experience in customer service, operations, and business transformation. As the Head of Global Customer Service Delivery at Agoda, he leads over 5,000 professionals across 10+ countries, driving high performance, operational excellence, and people-first leadership where generative AI plays a large part in how he thinks about customer service and optimizing for customer experience as well as agent efficiencies.

Passionate about coaching and mentorship, Glenn is the founder of GLEHAGO Coaching, where he helps leaders and organizations unlock their full potential through strategic coaching, leadership development, and team optimization.

He specializes in transformational leadership, behavioral coaching, and sustainable growth, blending data-driven insights with real-world experience.

A dynamic speaker, Glenn has a unique ability to simplify complex leadership challenges and provide actionable strategies that drive results. His engaging and inspiring approach makes him a sought-after speaker for conferences, workshops, and executive training programs worldwide. Connect with Glenn to explore how leadership, coaching, and sustainable growth can redefine success in your organization.