Braze Executive Roundtable — Kuala Lumpur, 18 June 2026
Invitation Only · 20 Seats

Private Invite-Only
Executive
Roundtable

For Senior Customer Engagement Leaders. Limited to selected Marketing, CRM, Digital, Loyalty, and Customer Experience decision-makers across Malaysia.

Focus: Next-Gen Customer Engagement Powered by AI

Date18 June 2026
Time11:00 AM – 2:00 PM
LocationKuala Lumpur
Seats20 Leaders
Event Details
An exclusive gathering curated for senior decision-makers across Malaysia’s enterprise ecosystem
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Date & Time
18 June 2026 · 11:00 AM – 2:00 PM
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Venue
TBD
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Focus
AI-Driven Customer Engagement
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Format
Closed-Door Executive Roundtable + Networking Lunch
An extension of the Conversational AI & CX Summit Asia Series — Kuala Lumpur 2026.
Event Schedule

A day of focused leadership conversation

10:45 – 11:00 AM
Registration & Arrival
11:00 – 11:05 AM
Opening Remarks
11:05 – 11:15 AM
Industry Perspective: The Future of AI-Driven Customer Engagement in ASEAN
Nihar Chawla – Account Director, Malaysia, Braze
11:15 AM – 12:45 PM
Executive Roundtable Discussion
Peer-to-peer conversation on the future of AI-driven customer engagement, personalization, retention, and customer experience strategies.
12:45 – 2:00 PM
Executive Networking Lunch
An opportunity for senior leaders to continue discussions, exchange insights, and build meaningful industry connections in an informal setting.
About the Gathering

Where senior leaders think aloud about AI and engagement

Practical use cases. Honest challenges. The opportunities most organisations haven’t named yet — explored in a room of peers who can act on them.

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Closed Door
No audience. No pitch decks. Just conversation.
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Peer-to-Peer
Senior executives only — curated for depth.
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Executive Lunch
Curated networking in an intimate setting.

Organised as an extension of the 2026 edition of the Conversational AI & Customer Experience Summit Asia Series, this exclusive gathering is designed to foster meaningful peer-to-peer discussions, strategic networking, and insightful knowledge exchange among industry leaders.

The discussion focuses on practical use cases, challenges, and opportunities surrounding AI-enabled customer engagement — exploring the frontiers actively reshaping how leading brands build relationships at scale.

Attendance is strictly limited to 20 senior decision-makers to ensure every conversation is substantive, every connection meaningful, and every insight worth your time.

Discussion Topics

Seven threads worth a room of decision-makers

01
AI-driven personalisation and customer journey orchestration
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02
Real-time engagement and decisioning strategies
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03
Omnichannel customer experiences at scale
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04
Predictive analytics and behavioural insights
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05
Balancing automation with human-centric engagement
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06
Building trust, privacy, and responsible AI frameworks
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07
Measuring customer engagement ROI and business outcomes
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Who Will Attend

Senior leaders from Malaysia’s enterprise ecosystem

The roundtable will bring together senior leaders from banking, retail, telecom, travel, and digital-first enterprises across Malaysia, curated to ensure substantive peer-to-peer conversation.

01Chief Customer Officers (CCOs)
02Chief Marketing Officers (CMOs)
03Heads of Customer Experience
04Digital Transformation Leaders
05AI & Data Leaders
06CRM & Loyalty Heads
07Marketing Automation & Engagement Leaders
08Innovation & Strategy Executives
Why Attend

Six reasons this earns a place on your calendar

01
High-Value Peer Discussions
Genuine conversations with senior industry leaders — no panels, no pitch decks. Just peers who have actually solved these problems.
02
Actionable AI Engagement Insights
Gain strategies for AI-powered customer engagement you can take back to your team and act on immediately.
03
Real-World Exchange
Trade lived experiences, hard-won lessons, and best practices peers rarely write down — in a space where candour is the norm.
04
Meaningful Executive Connections
Build lasting relationships in an intimate setting — twenty seats, not two hundred. Every person in the room is worth knowing.
05
Emerging Trends, First
Explore the trends shaping the next era of customer engagement before they become common knowledge.
06
An Executive Lunch
Curated networking over a relaxed lunch — where the most valuable conversations tend to happen, unhurried and off the record.
Knowledge Partner

Enabling the future of customer engagement

Built for real-time, real relationships.

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.

Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.

From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

Visit braze.com →
Registration & Enquiries

Strictly invite-only. Attendance by approval.

Participation is limited to ensure meaningful discussion and networking. For registration enquiries or partnership opportunities, please contact the organisers directly.

🔗  Conversational AI & CX Summit Asia Series
Organised by
Altrusia Global Events Private Limited
conversationaltechsummitasia.com →
AS
Director of Partnerships
Atul Singh
atul@altrusiaglobal.com
AM
Conference Producer
Akshay Madri
akshay.madri@altrusiaglobal.com